Start with support, keep your legal rights.
Last updated 29 July 2026. This policy applies to Seller Profit OS and optional custom setup, the only paid products currently offered.
How to request help or a refund
Email support@onimasylo.com with the checkout email, Stripe order reference, purchase date, and the reason for the request. Do not send card details.
Before digital delivery begins
If digital access has not yet been supplied, contact us promptly if you wish to cancel. We will check the payment and delivery state before deciding the request.
Immediate digital delivery
Seller Profit OS is digital content supplied shortly after payment. Before checkout, customers are asked to expressly request immediate delivery and acknowledge that the normal 14-day change-of-mind cancellation right is lost once digital delivery begins. The consent version and time are recorded with the Stripe Checkout Session and repeated in the delivery email.
Change of mind after delivery
After immediate digital delivery has begun with the required consent and acknowledgement, we do not normally provide a change-of-mind refund. This does not remove rights that cannot lawfully be excluded.
Faults and misdescription
If access was not delivered, the workbook is materially faulty, or the product does not match the verified description, contact support so we can restore access, correct the issue, or provide the remedy required by law.
Duplicate payments and delivery failures
Duplicate charges, payment errors, and unresolved delivery failures are reviewed separately from change-of-mind requests. Send the Stripe reference and checkout email so we can trace the transaction.
Custom setup
Custom setup includes a service as well as digital content. Customers are separately asked whether work may begin during the 14-day cancellation period. If a customer later cancels the service, any lawful refund may reflect work already performed at their request. We will explain any proposed deduction and preserve mandatory consumer rights.
Effect of a full refund
A full refund ends the licence to use Seller Profit OS. The customer must stop using and redistributing the template and delete retained product copies, while remaining free to keep or export their own business records where applicable.
Processing
Approved refunds are returned through the original payment method. Bank and card processing times are outside our control. Nothing in this policy restricts mandatory UK consumer remedies.