Product support
Setup questions, delivery issues, and workbook problems. Include the checkout email and Stripe receipt if access has not arrived.
Email the shopSupport
One product,
one support route.
Support covers Seller Profit OS setup and delivery. Portfolio items that are not for sale have no support commitment, but you can still ask about their status.
Common questions
Answered plainly.
If an answer would require inventing a date or a result, we say so instead.
A copy link to the Seller Profit OS Google Sheets workbook, plus a written setup walkthrough. Delivery is manual and normally same day.
No. Figures are entered or pasted in. There is no marketplace API connection, and we do not claim one.
No. It is a planning and visibility tool. It does not file anything and it is not tax advice.
No. Every figure shown in a preview is illustrative and marked as such. Your workbook uses your own data.
There is no date. It is labelled "packaging next" because the method works but the customer package is not defined.
Because delivery is a copy of a digital workbook, refunds are handled case by case. Ask before buying if you are unsure it fits. See the refund policy.
Contact the shop
Email routes to support@onimasylo.com with a response target of one working day. Billing and refund requests should include checkout email, order reference, and purchase date.
- Setup and delivery questions
- Custom setup requests
- Portfolio status enquiries
Archived prototypes are not supported customer accounts. Their status is explained on the prototype archive page. Old Onimasylo visual notes live under Documents.